Smart AI
Higher Education
University Chatbot Platform
Qatar University (pilot)
AI-powered student advisor handling 2,000+ queries daily across enrollment, scheduling, and campus services.
2K+
Daily Queries
94%
Accuracy
70%
Staff Load Reduction
The Challenge
What We Were Up Against
The university's student services team was overwhelmed with repetitive queries about enrollment, scheduling, and campus navigation, diverting staff from high-value work.
Our Approach
How We Solved It
TrioShot built a multi-intent AI chatbot integrated with the university's existing student information system. The platform handles natural language queries in both English and Arabic, with a live agent handoff for edge cases.
Outcomes
The Results
- 2,000+ daily queries automated
- 94% answer accuracy on benchmark set
- Student satisfaction score up 31 points
- Staff query load reduced by 70%